Refund Policy
This policy explains what Chicago Floorball LLC ("the club") refunds when a class or booking is cancelled. You accept it at checkout, before you pay, and the version you accepted is recorded with your registration.
The short version
| What happens | Refund |
|---|---|
| You cancel and have not yet attended a class | None. Your seat is released. |
| You have attended a class, and you cancel at least 48 hours before the start | The base price. The Booking & Processing Fee is kept. |
| You have attended a class, and you cancel less than 48 hours before the start | None. Your seat is released. |
| The class has already started | You can't cancel it yourself. Only the club can. |
| The club cancels the class | The base price and the fee, in full. |
| A class's required waiver changes after you book, and you ask the club to cancel before the start instead of signing | The base price and the fee, in full. |
| The club cancels your booking for a conduct, safety, age or eligibility rule violation, or fraud | None. |
| The club cancels your booking at your request before the start | Follows the rules above for when you cancel. |
| The club cancels your booking for an administrative reason or club error | The base price and the fee, in full. |
| A duplicate or outdated payment, or an oversold seat | The base price and the fee, in full. |
Your first attended class
Refunds for your own cancellations start after your first attended class. Only being there in person counts. A free class counts as an attended class.
Once a class has ended, your registration counts as attended unless the club marks you as a no-show.
For example, you register for three classes, miss the first two and are marked as a no-show, and attend the third. The third class is your first attended class.
The club checks your attendance at the moment you cancel.
The 48-hour cutoff
The cutoff is 48 hours (or the cutoff shown when you cancel), measured back from the scheduled start of the class. Before you confirm a cancellation, the site shows what you would be refunded and why.
The Booking & Processing Fee
Every paid class includes a separate line item called the Booking & Processing Fee. Every total the club displays includes it. Wherever space allows, the price is itemised as base price plus fee equals total.
The fee is refunded only when the club cancels the class, when the club cancels your booking for an administrative reason or because you declined a changed waiver before the start, or when the club's system refunds a payment on its own, such as a double payment. When you cancel on your own, the most you can get back is the base price.
Changes to a class
Once a class has active registrations, the club doesn't change its start, end or location. It cancels the class instead, and everyone is refunded in full, fee included.
If a class's required waiver changes after you book, the club emails you to sign the new waiver before the class. If you don't sign it before the class, you cannot take part. If you choose not to accept the new waiver and contact the club before the class starts, the club cancels your booking and refunds the base price and the fee in full.
Other refunds by the club
If the club cancels an individual booking because of a conduct or safety violation, an age or eligibility misrepresentation, or fraud, no refund is given. If the club cancels an individual booking at your request before the class starts, the standard cancellation rules above apply. If the club cancels an individual booking for an administrative reason or club error, it refunds the base price and the fee in full.
Where required by the Illinois Physical Fitness Services Act (815 ILCS 645/), the club also refunds the base price and the fee in full if you cancel a booking before attending within the statutory cooling-off period, or if you become unable to attend a booked class due to death, disability, or a permanent move of more than 25 miles. Contact the club at contact@chicagofloorball.com to request a statutory cancellation.
The club may also issue a refund outside these rules, up to the amount not yet refunded. It records a reason and an audit entry each time.
Card disputes
If you dispute a payment with your card issuer, the registration is cancelled and you can't make new bookings until the club lifts the block. The club issues no refund for that booking, because the dispute process moves the money.
How refunds are paid
Refunds go through Stripe, the club's payment processor, to the original payment method, and usually appear within 5 to 10 business days, depending on your bank.
The club stores each refund decision with the facts it was based on, including your attendance and the time of the decision. The club's refund decisions under this policy are final, except that nothing in this policy limits any non-waivable rights you have under consumer protection law or your card network's dispute rules.
Contact
Questions about refunds can be sent to contact@chicagofloorball.com.